BIG DAWG STORE
SHIPPING & RETURNS POLICY

At Big Dawg, we want you to love your purchase.

If you’re not completely satisfied with your order, we’re here to help.

 

1. Returns

• You may request a return within 30 days of receiving your order.

• To be eligible for a return, items must be:

• Unused, unworn, and in the same condition that you received them.

• In the original packaging with all tags, accessories, and protective cases included.

• Proof of purchase (such as an order confirmation or receipt) is required.

 

2. Non-Returnable Items

• Items marked as final sale.

• Gift cards or promotional items.

• Products damaged due to misuse, neglect, or accidents.

 

3. Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.

• Approved refunds will be processed back to your original payment method within
  5–10 business days.

• Shipping costs are non-refundable. If you received free shipping, the original shipping cost may be deducted from your refund.

 

4. Exchanges

We allow exchanges for different colors, sizes, or styles (subject to availability). Exchanges follow the same 30-day return eligibility requirements.

 

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product).

• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return packages.

 

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of delivery. We will replace the item at no additional cost or provide a full refund.

 

7. How to Start a Return

To initiate a return or exchange, please contact us and include your order number and reason for return in your message: contact@bigdawgstore.com

 

8. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.